The consult is an opportunity to meet you and your pet(s) to ensure that our services are a good fit, answer questions, and to learn all about their routine(s). You will tell us about your pet(s) and we will listen to what you want done.
- Truly Pawesome offers FREE consultations if you schedule pet sitting service dates at the time of the consult. If you don’t schedule pet sitting service at the time of the consult or cancel the service that you had scheduled, we charge a $25 consult fee. Or, if you are interviewing pet sitting companies and don’t wish to book service at the time of the consult, there is a $25 fee.
- You will meet with your primary pet sitter/dog walker during the consultation. Your primary pet sitter/dog walker will typically remain consistent. Please note, as an insured and bonded company, we work as a team and all of our staff are professional and skilled. If your primary sitter/dog walker isn’t available, one of our other staff will care for your pets. Since you’ll complete your Client Portal and update it as needed prior to service, they’ll have all of the directions to care for your pet and home as instructed. If you would like to schedule a consult with the other professional staff member performing your service, a $25 fee is required in order to compensate them for their time. Please note, if you have already had one (1) FREE initial consultation and you move or welcome another pet into your home, there is a $25 fee for your pet sitter to meet at your home to see the new routine/set-up.
Truly Pawesome, LLC Services requires 100% of payment to be submitted before the start date of service. For recurring and monthly client invoices are sent on Saturday and Due immediately upon receipt. We pay our sitters and walkers ahead of time to secure dog walking and pet sitting dates. For recurring client Invoices must be paid by Sunday Midnight before service start for the week. We will assess $5 fees for every day after Monday that the invoice is not paid. Also failing to pay might cause an interruption of your service with us. Pricing is provided to you as a form of a quote and confirmed via email to you. All fees referenced in this Agreement will be added to your invoice.
Payment Method: Payments may be made by Check, Cash App, Apple Cash, Vemno or Bank Transfer. Payment can only be made through the company, no payment should be given to our pet sitter/dog walkers. However, you can tip our pet sitter/dog walkers if you want.
Vemno and Cash App you can make payment prior to the start of service. We do not accept personal checks.
Vemno – $claired15
Cashapp – $trulypawesome
Monthly Pre-pay plans includes 10% discount (Monthly packages are paid monthly in advance via PayPal subscription payment. Two month initial commitment required to establish monthly payments. Payments must be established between the 1st and 5th of a given month. Cancellation of recurring payments requires two-weeks written notice. Service on federal holidays is not included, but can be added for additional charges.
Bookings and Cancellations
Last Minute Bookings: You understand and agree that any vacation booking with multiple visit requests booked within 24 hours of the service start date will incur a $25.00 surcharge. Any booking with a single visit request booked within 12 hours, 24 hours, 48 hours and less than 72 hours of service start date will incur additional surcharge. For details about the Emergency Booking Surcharges take a look at the Service Surcharges Document. Please understand that Truly Pawesome, LLC accepts bookings on a first come, first served basis and does not overbook. We will do our best to accommodate last minute requests, but it is based on sitter availability.
Vacation Booking / Notification of Your Return: Please take a moment when you return home from a vacation booking to notify us to let us know you are home to take over the care of your pet. It gives us peace of mind that you are home and the pets are in your care again.
Cancellations: Truly Pawesome, LLC accepts jobs on a first come, first served basis and does not overbook. You must provide the Company with 24 hours’ notice of any cancellation of Services prior to the starting date of the scheduled Service. If 24 hours’ notice is not provided, you will be charged for the full amount of the cost of the original services booked. We have to pay our walkers ahead of time to secure the dates. We do not issue credits of cancellation under 24 hours or the same day.
Mid-Day Walking Cancellations: Specifically for midday dog walking services, if notice of cancellation is provided by the evening before the scheduled services, you will not be charged; however, if you cancel during the day of a scheduled service after 9:00 AM, you will be charged for the scheduled mid-day walking service.
Future Services: Clients must book their requested visits via our website or contact us directly through email or phone. This is the fastest way to be added to our schedule. When booking, you must review and make any necessary updates via email to ensure that it is accurate. Our staff rely on this information to provide the best care possible for your pet(s).
House Keys & Home Security: If you have a traditional keyed entry, Truly Pawesome, LLC requires that you provide two (2) copies of your house keys to be given at the initial consultation. If you do not have two (2) copies, you understand and agree that Truly Pawesome, LLC will have another copy made for you for a $15.00 charge; you agree to provide payment for this additional charge. If you have a keyless entry or provide us with a garage door opener, the Company still requires one (1) copy of your house key for vacation bookings in the event of a power outage or failed battery. During the Term of this Agreement, it is recommended that your house keys remain on file with Truly Pawesome, LLC for convenience if you book future services. While in our possession, your keys will be kept in a secure location and confidentially labeled with your pet’s name, and not your name or address, for your protection. If you choose not to keep a house key on file with Truly Pawesome, LLC, you understand and agree to pay a $10.00 fee for any house key pick-ups or drop offs. If you have a home security system, you must provide Truly Pawesome, LLC with a security code as well as a “safe word” or“password” if the security company calls during a sitter visit.
We visit our dog clients at least every 12 hours (AM and PM), but it is strongly encouraged to book 3 visits per day so that they have a mid-day potty break as well. For crated dogs and dogs under one year old, we require at least 3 visits per day. While cats are in our care, we require at least one visit every 24 hours while you’re out of town. Our minimum visit requirements are to ensure that your babies are healthy and happy while you’re out of town.
Clients must book their requested visits via their Client Portal. This is the fastest way to be added to our schedule. When booking, we ask you to review and make any necessary updates to the PETS and MY INFO sections. Our staff rely on this information to provide the best care possible for your pet(s).
Visit Time Blocks
Due to traffic and that we’re caring for live animals, all of our scheduled visits are scheduled in time blocks for morning, mid-day, late afternoon, and evening. Peak hours: Are Monday to Friday 10:30am-3:30pm.
Visit Times: Our earliest visit time is at 9:00 AM and our latest visit time is at 9:00 PM. All of our scheduled visits are scheduled in time blocks for Morning (9:00 am to 11:30 am), Mid-Day (12:00 pm to 3:00 pm), Late Afternoon (3:30 pm to 5:00 pm), and Evening (5:30 pm to 9:00 pm). Although we will make every reasonable effort to arrive during the time block that requested, the nature of our business sometimes requires us to perform extra duties that were not anticipated and may cause our schedules to be adjusted. But never fear, we will be there to care for your pets. Smaller dogs or animals on medication we do try to get to 1st in the AM, so depending on your sitter’s schedule, your visit time may be adjusted accordingly. Please note that parts of this paragraph may not pertain to regular midday dog walking services.
To ensure the safety of your dog and our walker, we avoid other dogs while walking and we do not walk dogs off-leash.
Expectations and Policies for the Customer
Pet Sitters are free to use the television and internet for the duration of the pet sit. Instructions and Wifi passwords will be provided as necessary by the customer.
The customer will provide clean linens and towels for the caretaker to use for the duration of his or her stay.
Pet Sitters are free to set the heat or air conditioning to their personal preference for the duration of the pet sit. The customer will provide any necessary instructions for using the heating or cooling system.
Pet Sitters are free to eat and/or prepare any food in the kitchen or pantry, unless otherwise specified.