Question 1

What questions should customers think through before talking to a professional Dog Walker and Pet Sitter about their project?

Accepted Answer

It’s important to really know what your expectations are of the Pet Sitter/Dog Walker and communicate these expectations with the Pet Sitter/Dog Walker before anything is agreed upon. This is always helpful.. transparency is key for both parties

Question 2

What advice would you give a customer looking to hire a Dog Walker and Pet Sitter provider in your area of work?

Accepted Answer

We would tell them to look to establish a friendship with whoever it is you will give your business too. Make sure that they are responsive to your phone calls and emails. There is nothing more frustrating than working with a Pet Sitter/Dog Walker that you can’t ever seem to reach. We realize this and work hard to ensure that you feel like our only customer. And while we realize that this is a business agreement we want to take stress and tension out of the equation and build a friendship throughout the process.

Question 3

What types of Dog Walker and Pet Sitter customers have you worked with?

Accepted Answer

All kinds of Pet Parents. Customers who work regularly and need visits for their pets during the day. Many who travel and require overnight care. Some who just like to have the company and others who work from home, but need the extra help of someone coming in and taking their pet/s out for a day of fun or to the vet/groomer. We also house sit for those who need the extra watch on their belongings and property to give them peace of mind while away.

Question 4

How did you get started doing Dog Walker and Pet Sitting?

Accepted Answer

Truly Pawesome Pet Care Services was founded in 2013 by Claire. Over the years, Claire has looked after a wide variety of beloved pets, ranging from dogs and cats, hamsters, rabbits, fish and birds. Ever since childhood Claire has always had a strong passion for animals.

Question 5

What education and/or training do you have that relates to Dog Walker and Pet Sitting?

Accepted Answer

Our company is fully Licensed, Insured and Bonded with Pet CPR Certified Staff and a member of PSI (Pet Sitters International). We are also Certified Professional Pet Sitter (CPPS)

Question 6

What is your typical process for working with a new Dog Walker and Pet Sitting customer?

Accepted Answer

Free Initial Consultation with signup*

Truly Pawesome offers FREE in person consultations if you schedule pet sitting service dates at the time of the consultation. If you don’t schedule a pet sitting service at the time of the consultation or cancel the service that you had scheduled, we charge a one time $25 consultation fee for the pre-service interview.

At the initial consultation we will have you fill out paperwork pertaining to your info, we meet you and your pets, gather all information relevant for the visits, a vet release form and our contract and discuss your needs and those of your pet. All prospective clients must provide two sets of house keys at the time of the initial consultation. One set of keys will remain with your pet’s caregiver and the other will be secured at our office. If keys are not provided at the initial consultation, a $10 administrative fee will apply to accommodate their retrieval at a later date.

Question 7

Question 8

Why don’t you offer group Dog Walking?

Accepted Answer

We feel that offering private walks allows us to focus all of our attention on the dog in our care. When you walk more than 3 dogs at once, it is impossible to keep track of every dog’s behavior, what they are eating off the ground, if they have any medical issues, not to mention picking up poop! Having just the dogs in one household enables us to tailor the routine to that dog(s) needs and preferences. It also allows us to take the time to leave a detailed note about the dog’s visit and give him the love and personal attention he deserves!

Question 9

Do You Assign the Same Sitter Every Time for Dog Walker and Pet Sitting?

Accepted Answer

Our goal is that you have the same sitter each time but the beauty of our business model is that we have over 50+ Dog Walkers and Pet Sitters, qualified bonded, insured and background checked professional Dog Walkers and Pet Sitters that are experienced and waiting to help you out with your pets. If we need to send out a new sitter or a fill-in for backup then we give you the chance to meet them (unless it’s an emergency, in which case we jump right in and notify you immediately). It’s always free, too! Your Get Acquainted visit with the new sitter is also free.

Question 10

Do You Have Any Surcharges for Dog Walking and Pet Sitting?

Accepted Answer

A service fee per visit is applied to all Major and Minor to each visit for holidays including but not limited to: Thanksgiving Week (day before, day of and after Thanksgiving), Christmas Week (New Years Eve and Day), Memorial Day weekend, Fourth of July weekend, Labor Day and weekend. We also charge a convenience fee for visits requested at the last minutes.

Question 11

Can I Request Last Minute Dog Walking and Pet Sitting Services?

Accepted Answer

We try hard to accommodate everyone’s requests. We do ask for 72 hours notice for additions to a daily/weekly client’s schedule and at least 1-week notice for vacation schedule requests. We cannot guarantee these last minute service requests can be filled, but we work hard to accommodate all requests. It helps if you are willing to be flexible with using more than one sitter. There will be a service surcharge per visit assessed for same-day visit requests and they are subject to sitter availability.

Question 12

What Is Your Cancellation Policy for Dog Walking and Pet Sitting?

Accepted Answer

Daily/Weekly Visit (services booked 1 or more day a week regularly)

A 24-hour advance notice is required for cancellations on all days in order to receive a full credit towards future services. Any cancellation made outside 24 hours will not be refunded or credited. If a cancellation has not been submitted and our sitters arrive at your home to provide care, your account will be charged the visit fee. Acts of God (weather, illness, etc) will be considered on a case-by-case basis.

Vacation Travel Services – Non-Holidays – A seven (7) day advanced notice is required for cancellations on vacation visits in order for your deposit to be refunded.

Holidays – A 14-day advanced notice is required for holidays in order for your deposit to be refunded. Any cancellation made outside of 14 days will not be refunded or credited. Acts of God will be considered on a case-by-case basis. Early return does not constitute refund for services not used as sitters cannot be booked for other clients services

Question 13

What Kind Of Animals Do You Care For During Dog Walking and Pet Sitting?

Accepted Answer

Our Pet Sitters and Dog Walkers will take care of most domesticated animals, as long as they don’t pose a danger to our pet sitters. We do not care for any animals that have a history of biting, fighting or attacking other animals or people.

Question 14

What Is Your Typical Visit for Dog Walking and Pet Sitting Like?

Accepted Answer

It depends on what service you want. We can do whatever you want in the time that you contract us to be there. We offer 15, 30, 45 and 60-minute visits. Our pet sitting and dog walking visits can include: Feeding per your instructions, fresh water, clean bowls, dogs walked (always private dog walks…never pack walks), love and playtime, brushing, quick potty breaks and overnights, litter box, bird cage (etc.) cleaned, mail and newspaper brought in, plants watered, lights on and off. And of course, lots of TLC.

Question 15

How Do I Become A Dog Walking and Pet Sitting Client?

Accepted Answer

Fill Out Inquiry Form on Our Website, Email or Call Us Today for Pet Sitting and Dog Walking Services.

Question 16

What Are Your Service and Business Hours for Dog Walking and Pet Sitting?

Accepted Answer

Visit Times: Our earliest visit time is at 9:00 AM and our latest visit time is at 7:00 PM. All of our scheduled visits are scheduled in time blocks for Morning (9:00 am to 11:30 am), Mid-Day (12:00 pm to 3:00 pm), Late Afternoon (3:30 pm to 5:00 pm), and Evening (5:30 pm to 7:00 pm). Although we will make every reasonable effort to arrive during the time block that is requested, the nature of our business sometimes requires us to perform extra duties that were not anticipated and may cause our schedules to be adjusted. But never fear, we will be there to care for your pets. Smaller dogs or animals on medication do try to get to 1st in the AM, so depending on your sitter’s schedule, your visit time may be adjusted accordingly. Please note that parts of this paragraph may not pertain to regular midday dog walking services.

Question 17

What should the customer know about your pricing for Dog Walking and Pet Sitting (e.g., discounts, fees)?

Accepted Answer

Our pricing depends on location and number of pets. There is a one time fee of $25 to process all paperwork for new clients. We do charge extra for certain services such as yard waste pick-up, special meals cooked, medication given and last minute bookings. There is an extra fee for all major and minor Holidays. Please visit our website for complete details on our rates and cancellation policies.

We prefer to look at the type of pets, weight, size and services to ascertain what exactly is entailed to achieve the best end results for our clients. This allows us to give the best possible price to our clients and never have to add extra costs at the end.

Question 18

What is the average rate for Dog Walking and Pet Sitting?

Accepted Answer

Dog walkers rate on average is between $20 and $25 per 30-minute walk with prices ranging between $10 and $35. Hourly rates typically cost $30 to $35 depending on your location.

Question 19

What qualifications does a pet sitting and dog walking company needs?

Accepted Answer

Whist there are no specific qualifications required to become a dog walker/pet sitter,  Our company is fully Licensed, Insured and Bonded with Pet CPR Certified Staff and also a member of PSI (Pet Sitters International). having qualifications in areas such as animal first aid, animal behavior, or animal care, helps enhance our company's standing.

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